Dimplex Professional Built-In Box with Heat for Fireplaces

Returns and Exchanges

Standard Product Return Period: Glen Dimplex Americas agrees to accept all “Product Returns” within the “Standard Product Return Period” defined as:

• Seven (7) days for damaged product after date of delivery (package damage).
• Seven (7) days if the wrong product was shipped from Glen Dimplex Americas after the date of delivery.
• Thirty (30) days for concealed damage or defective product after the date of delivery.
• Thirty (30) days for customer remorse after the date of delivery in original, unmarked, factory sealed packaging.
• Seven (7) days for ordering the incorrect model and requires a replacement after the date of delivery.

Non-Standard Product Return Period

If a product has concealed damaged or defective after thirty (30) days of delivery, the product will be handled based on its warranty.

Glen Dimplex Americas will not accept consumer product returns for customer remorse thirty (30) days after delivery. Glen Dimplex Americas will not be responsible for any fees related to Product Returns after the Standard Product Return Period.

Return Shipping

The consumer is responsible for all “Product Return Shipping” carrier fees, except if the unit is defective, damaged upon receipt or if the wrong product is shipped. Glen Dimplex Americas will cover the return shipping costs directly seven (7) days after delivery if the product was delivered damaged, seven (7) days after delivery if the wrong product was shipped from Glen Dimplex Americas or thirty (30) days after delivery for concealed damage or defective.

The consumer will be responsible for all “Product Return Shipping” carrier fees relating to buyer’s remorse or if the consumer ordered the incorrect model and require a replacement. A 25% restocking fee will apply.

To obtain Return Authorization please contact Glen Dimplex Americas’ Consumer team