Napoleon | ROGUE SE 625 RSIB with Infrared Side and Rear Burners (Liquid Propane) - RSE625RSIBPSS-1
Call/Chat to check for additional discounts on this item. (833) 699-9227
- Shipping/Estimated Delivery & Returns
- Napoleon Warranty
- Price Match Guarantee
I Purchased the propane rogue se 625 and after a fast delivery, got my grill...put it together to learn it was a Gas grill not propane...there are also 2 pieces missing, one being the electronic part for the side burner. Contacted the company, they linked an email to the distributor (AFD) in which we made an agreement and they were to send a new grill with tracking. I spent each day asking for tracking, then they say they don't have my grill and offer a lesser "upgrade". Smaller, cheaper grill I stead if just giving a free upgrade for over 2 weeks of poor communication and inability to fulfill...this co.pany has left this on the distributor and taken no initiative to resolve it on their part. It's now fathers day and all our plans have been cancelled being that I can't just go buy another $1500 grill with my money tied up. Homebar select, I hope you actually make this right.
What are typical shipping & processing times?
Order processing time is 3-4 business days if the item is in stock.
Delivery takes 7-14 business days on average.
If a unit is not in stock, it will have a unique lead time depending on the SKU.
What are the return policies for buyer's remorse, damaged in transit, and defective items?
Damaged in transit: Do NOT ACCEPT the product if it's delivered with obvious damage. Deny the package and ask for a Return Authorization Number.
If there is no obvious damage on the packaging, check for damage inside the pallet. If there's any damage, note it on the Bill of Lading. If you receive it with concealed damage, it will be handled on a case by case basis. Please send an email to info@homebarselect with images of the damage within 48 hours of delivery. We will send further instructions.
It is your responsibility to prove the damage was made during delivery if you accept an obviously damaged shipment.
Defective Items: Manufacturer's defects will be handled according to the product's manufacturer warranty. Parts can be shipped to you, if a part is defective. If the whole unit is defective, we may ask you to ship it back to the warehouse. Item must be unused and in it's original packaging. The package will assessed upon receipt. If it's in acceptable condition, the customer will receive a refund/exchange.
Buyer's Remorse returns are not accepted.
We work very hard to ensure that we offer the best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will match the competitor's price and provide superior customer service.
Please give us a call, email, or live chat with the price and link to the product.
**We DO NOT price match with large retailers such as Home Depot, Sams Club, Costco, Ebay, etc.**
**We will not match pricing on products being sold under Minimum Advertising Price guidelines**
- Promotions such as rebates and buy one, get one free offer are not eligible
- The item must be in stock on the competitors' website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
There may be brands excluded from that offer. Please contact us for further information.
📞 CALL or CHAT for SPECIAL DISCOUNTS on this item. (833) 699-9227