What are typical shipping & processing times?
Order processing time is typically 5-7 business days, but summer is our busiest time of year and we are running 15-20 days dependent on the piece that’s being created.
Delivery times are typically 5-14 business days.
Warranty & Returns
All fire pit components excluding gas components are warranted for a period of 10 years after date of purchase by the original owner.
Any returns sent back must be sent via prepaid freight and in the original retail packaging within 30 days. Customers will be responsible for return shipping. Initial shipping cost will be deducted from the refund.
Proof of purchase will be required before warranty service is rendered. The sales receipt is the only valid proof of purchase.
Artisan Spark Guard Warranty
Fire Pit Art® Artisan Spark Guards are handcrafted to fit Fire Pit Art® and no returns are accepted if they are purchased to fit any other product except Fire Pit Art. All though we use a very heavy mesh screen it is susceptible to the high direct heat of the fire pit. Longevity is determined by the frequency and intensity of the fires and will be different for every user.
Although it may rust the fire screen material is guaranteed for sixty days against failure, the framework is guaranteed for ten years with proof of purchase and would be shipped back prepaid to Fire Pit Art.
Although we do not get returns, please feel free to call or email at any time if you should have questions before or after your purchase. It is our belief that our fire pits will be passed along for generations and decades to come. Enjoy!
No buyer's remorse returns.
