Ti-series Pro Charcoal and Wood Chip Tongs

What are typical shipping & processing times?

Order processing time is 1-3 business days. 

Delivery takes 5-14 business days.

If a unit is in stock, we will ship it the following business day. We process the orders as soon as we receive them. If a unit is not in stock, it will have a unique lead time depending on what it is and which brand.

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyers Remorse: No buyer's remorse returns.

Damaged in transit: Do NOT ACCEPT the product if it's delivered with obvious damage. Deny the package and ask for a Return Authorization Number. 

Open the crate when you receive it. If there is no obvious damage on the packaging, check for damage inside the pallet. If there's any damage, note it on the Bill of Lading. If you receive it with concealed damage, it will be handled on a case by case basis. Please send an email to info@homebarselect with images of the damage within 48 hours of delivery. We will send further instructions.

It is your responsibility to prove the damage was made during delivery if you accept an obviously damaged shipment.

Defective Items: Manufacturer's defects will be handled according to the product's manufacturer warranty.