What are typical shipping & processing times?

Order processing time is 3-4 business days if the item is in stock. 

Delivery takes 7-14 business days on average.

If a unit is not in stock, it will have a unique lead time depending on the SKU. 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Damaged in transit: Do NOT ACCEPT the product if it's delivered with obvious damage. Deny the package and ask for a Return Authorization Number. 

If there is no obvious damage on the packaging, check for damage inside the pallet. If there's any damage, note it on the Bill of Lading. If you receive it with concealed damage, it will be handled on a case by case basis. Please send an email to info@homebarselect with images of the damage within 48 hours of delivery. We will send further instructions.

It is your responsibility to prove the damage was made during delivery if you accept an obviously damaged shipment.

Defective Items: Manufacturer's defects will be handled according to the product's manufacturer warranty. Parts can be shipped to you, if a part is defective. If the whole unit is defective, we may ask you to ship it back to the warehouse. Item must be unused and in it's original packaging. The package will assessed upon receipt. If it's in acceptable condition, the customer will receive a refund/exchange.

Buyer's Remorse returns are not accepted.

LIMITED WARRANTY
Year 1 – Parts and labour / Year 2 Parts only

Forno ltems are warranted to be free from defects in material or workmanship. lf within the stated warranty period a product is found to be defective in material or workmanship, the purchaser must contact the manufacturer’s customer service department at . The manufacturer, at its option, will repair or replace the defective part(s).

EXCLUSIONS: ltems used for commercial, contract or other non-residential purposes, display models, items purchased “as is,” or items damaged due to acts of nature, vandalism, misuse or improper assembly are not covered. Discoloration or fading of wood or metal finishes as a result of exposure to the elements, chemicals or spills are not covered. Corrosion or rusting of hardware and damages to frames or welds caused by improper assembly, misuse or natural causes are not covered.

Warranty is to the original purchaser and is non-transferable. Any replacement of warranted items will be in the original style and color, or a similar style and color if the original is unavailable or has been discontinued. As some states do not allow exclusions or limitations on an implied warranty, the above exclusions and limitations may not apply to you. This warranty gives you specific rights. You may also have other rights which vary from province to province.

Please keep your bill to validate the warranty

We work very hard to ensure that we offer the best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will match the competitor's price and provide superior customer service.

Please give us a call, email, or live chat with the price and link to the product. 

**We DO NOT price match with large retailers such as Home Depot, Sams Club, Costco, Ebay, etc.**

**We will not match pricing on products being sold under Minimum Advertising Price guidelines**

• Promotions such as rebates and buy one, get one free offer are not eligible
• The item must be in stock on the competitors' website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

There may be brands excluded from that offer. Please contact us for further information.