Returns and Damage

Standard Return Policy

Your satisfaction is what counts at CymaxStores. If, for any reason, you are not satisfied with your purchase, we will gladly accept your return or exchange on most brands within 30 days. Please contact us toll-free at 866-740-9830 for further details. Please note that certain items are considered special orders by the manufacturer, and these products may not be returnable.

Return shipping is the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges and handling fees for the returned item(s) will be deducted from the refund. In addition there may be a restocking fee which will be deducted from your refund should you wish to make a return. If the item is refused and returned to the manufacturer, any return freight costs will also be deducted from the refund.

For products that arrive damaged or out of error or cannot be fixed with replacement parts, CymaxStores will pay for a replacement to be shipped if the damage, shortage or mis-shipment is properly signed for. If damage, shortage or loss is not signed for, the manufacturer may not be able to ship replacements. Please consult our replacements policy for further details. If the customer does not want parts or a replacement unit, the product may be returned for credit as detailed above.

All canceled orders will be confirmed by CymaxStores in writing: if you have not received a confirmation, your order has not been cancelled. Orders that have been shipped cannot be cancelled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.

Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was cancelled is considered a ‘buyer’s remorse return’, and credit will be issued as detailed above.

All credits for returned items will be processed once the products are returned to the distribution center.

If you have any questions regarding our return policy before or after placing an order, please contact our customer service department at toll-free 866-740-9830.

Replacement Policy

If you require replacement parts for products from the following manufacturers, please call them directly:

Bush 1-800-950-4782
Prepac MFG 1-877-773-7221
Sanus 1-800-359-5520
Sauder 1-800-523-3987
South Shore 1-800-290-0465
Home Styles 1-888-415-3986

To request replacements, please login to MyAccount and fill out a replacement request. In order to process all replacement requests as quickly as possible, make sure that you include as much detail as possible when filling out the Replacement Parts Form. If special information is required or the manufacturer would prefer you call them, a note will be displayed on the replacements page. Contacting the manufacturer first will be faster than calling CymaxStores and having us call them on your behalf.

Once your replacement request is entered, please allow 48 business hours for processing, and several days for the replacements to be prepared for shipment. Your original order time may be an indicator of the time replacements will take to arrive. If tracking information is available for the replacements it will be sent to you via email when available.

Most manufacturers that CymaxStores works with will replace whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing a whole item. Parts will be shipped to your door. If there are too many damaged parts, a new unit will be sent to you at the manufacturer’s discretion (please note that if no damage is noted when the order is accepted, the manufacturer may not be able to provide replacements). The maximum number of parts to be replaced is determined by the manufacturer.

If a new item is sent out, it will be sent with the same shipping method as the original order unless special circumstances apply: certain items may be too large or too small for the original shipping method of your order. If damage is properly signed for on delivery, replacement items will be shipped free of charge.

How Do I Return My Order?

Before you return your item(s) to Cymax Stores, you must either login to MyAccount to fill out a return form or call our Customer Service team to request an RMA (Return Merchandise Authorization) Number. All return requests must be filed within 2 business days after product delivery. CymaxStores reserves the right to refuse return requests placed after the first two days of product delivery.