General Information

Contact Us

Please contact us with any questions you have. We are here to serve you. We guarantee your satisfaction. On most items, we offer a 30 day return policy. Please see our return policy for specific information.

Thank you for your business.

By Phone:
Tell Free (866) 740-9830

By Email:


By Fax:
(604) 629-4708

By Mail:
CymaxStores
1800-1188 West Georgia St.
Vancouver, BC V6E 4A2
CANADA
 

Privacy Policy

Personal Information

At CymaxStores, we understand and share your concern about privacy. We do everything in our power to ensure that any information you share with us remains confidential. We will not solicit your information.

Information Collected

However, we do collect certain types of information for internal use. These include, but are not limited to, information on items browsed and pages visited, IP addresses, and cookie information. We store and analyze this information to ensure that our sites continue to offer products and services with you in mind.

In addition to gathering demographic information, we use your Internet Protocol (IP) address to help identify you and your shopping cart.
When you place an order with us, we collect information such as your name, address, telephone number, email address and credit card information. In the process of filling your order, when required, we do share this information with certain outside parties such as carriers, distribution centers and product manufacturers.

Emails

The personal information that CymaxStores retains is strictly used to confirm and process your order and to be in contact with you should the need arise. During the ordering process, you will be sent three emails to: confirm your order, confirm that the method of payment has been approved and give you a tracking number once the order has been shipped.
Throughout our sites, you will find the "Email A Friend" feature that allows you to share product details or "Best Seller" information with your friends. Email addresses provided through the use of this feature are used strictly to direct email communication, and are not retained in our database. They are never used for any other purpose other than the original intention.

Cookies

Acceptance of cookies is not a requirement to browse any of our websites. However, when you click on "add to cart" it does require the acceptance of cookies. Our sites use these cookies to keep track of the items in your cart so that you don't have to re-enter the information each time you visit. Cookies are never used to store sensitive information like customer names, addresses, passwords or credit card numbers.
If you object to enabling cookies on your browser or are otherwise unable to use cookies, but would like to purchase an item from one of our websites, you can place your order by calling our toll free number (866) 740-9830. Please note that any information you provide over the telephone is still subject to our Privacy Policy.

Consent

When you register for "CyDeals" on any of our websites, you are giving your approval to us to keep you informed of any special sales or promotions that may be of interest to you. Any information you provide in this regard is completely voluntary. This is the only time CymaxStores will send you promotional material. When you visit any of our web pages or register online for special offers, updates and sale alerts, we may ask for demographic information, such as the number of people in your household, age and gender. We may also combine any information about you that we have with other information from our business partners or other companies and affiliates.

Opting Out or Unsubscribing

If for any reason you no longer wish to receive correspondence from us or you do not want us to provide any information as outlined in our Privacy Policy, please send an email to with 'UNSUBSCRIBE' in the subject line. You may opt out from receiving communications from CymaxStores at any time.

Security

We appreciate that a customer might be hesitant to send personal information over the internet. CymaxStores has security measures in place to protect the loss, misuse and alteration of any information you submit on any of our websites. To keep your information safe and secure, we use Thawte and Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available.
When you place an order with CymaxStores, and enter your email address, you are automatically assigned an account with us. You can come back at any time and log into your account with your email address, and all of the data in your account will be accessible, in the event that you wish to change any of your contact information or you wish to place future orders with us. No credit card information is ever stored.

Changes to Privacy Policy

Changes to our Privacy Policy, in whole or in part, will be indicated on our website. As well, we will notify you accordingly by sending a notice via your email address listed in your CymaxStores account. If you have further questions about CymaxStores' Privacy Policy or have other comments on how we can improve your shopping experience with us, please do not hesitate to contact us at 866-740-9830.
Thank you for your continued patronage.

Security Information

We appreciate that a customer might be hesitant to send personal information over the internet. CymaxStores has security measures in place to protect the loss, misuse and alteration of any information you submit on any of our websites. To keep your information safe and secure, we use Thawte and Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available.