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$25 OFF + FREE Shipping + NO Sales Tax (except NY) | Use Code: 25OFF - Ends 6/12
$25 OFF + FREE Shipping + NO Sales Tax (except NY) | Use Code: 25OFF - Ends 6/12

Shipping, Returns, & Order Cancellation

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will typically ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@homebarselect.com

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to orders@homebarselect.com and we will process an insurance claim on your behalf. Also, make a note on the delivery receipt.

Please make sure you report damages and/or defects within 48 hours of receipt.

 

 

Cancellations & Refunds:

All orders cancelled after 12 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for all shipping charges. There will also be a 20% restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

 

**Paragon Outdoor does not accept any returns. You will be reimbursed or sent out a new product/part, if it is defective or damaged.

 

 

Padma’s Plantation:

What are typical shipping & processing times?

Order processing 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

 Buyers Remorse: 20% restocking fee + freight charges will be deducted from the customer’s refund.

 You will be refunded for items damaged in transit.

Defective items must be reported within 5 days of receipt, product/defective pieces will be replaced.

No return for credit after 30 days.




Authentic Models: 

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Reach out within 14 days to report damages or defective items. 

Damaged/Defective Items: customer will receive a replacement unit/piece.

Buyer’s remorse: 20% restocking fee, and shipping charges will be deducted from the refund.

No returns after 30 days.

 

 

Butler Specialty: 

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Damaged/Defective Items: Customer will be issued up to 100% credit.

Buyer’s remorse: must be returned in saleable condition in the original packaging, and a 15% restocking fee plus any related freight/handling charges will be deducted from the customer refund.

No return for credit after 30 days.




Whynter:

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyer’s remorse: Customer pays return shipment. The initial shipment and a 8% restocking fee is deducted from customer refund. Must be returned in saleable condition in the original packaging.

Damaged Shipments: Customers should immediately inspect the delivery of the product for shipping damage and report the damage to Whynter within 5 days of delivery to receive replacement parts/unit.

No return for credit after 30 days. 




Allavino:

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.

All returned merchandise must be accompanied by a valid Return Authorization Number. To initiate a return, please call Allavino Customer Service Dept. at 1-800-710-9939. Once you obtain your Return Authorization Number, you have 30 days in which to get the product back to us. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 25% restocking fee. It is important to save all packaging and not destroy boxes in case of a return.

Damaged Shipments:

All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call us ASAP at 1-800-710-9939 to return or report a damaged product.

Defective Products:

All defective products will be handled by the manufacturer under the terms of their warranty. BeverageFactory.com & HomeBarSelect.com are not responsible for replacing products that fall under the manufacturer's warranty coverage.

Receiving Merchandise:

Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-800-710-9939 before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.

 

Fire Pit Art:

What are typical shipping & processing times?

Order processing time is typically 5-7 business days, but spring is our busiest time of year and we are running 15-20 days dependent on the piece that’s being created.

Delivery times are typically 5-14 business days.

 

Warranty & Returns

All fire pit components excluding gas components are warranted for a period of 10 years after date of purchase by the original owner.

Any returns sent back must be sent via prepaid freight and in the original retail packaging within 30 days. Customers will be responsible for return shipping. Initial shipping cost will be deducted from the refund. 

Proof of purchase will be required before warranty service is rendered.  The sales receipt is the only valid proof of purchase. 

Artisan Spark Guard Warranty

Fire Pit Art® Artisan Spark Guards are handcrafted to fit Fire Pit Art® and no returns are accepted if they are purchased to fit any other product except Fire Pit Art.  All though we use a very heavy mesh screen it is susceptible to the high direct heat of the fire pit.  Longevity is determined by the frequency and intensity of the fires and will be different for every user. 

Although it may rust the fire screen material is guaranteed for sixty days against failure, the framework is guaranteed for ten years with proof of purchase and would be shipped back prepaid to Fire Pit Art.

Although we do not get returns, please feel free to call or email at any time if you should have questions before or after your purchase. It is our belief that our fire pits will be passed along for generations and decades to come. Enjoy!

No return for credit after 30 days. 

 

Paragon Outdoor:

What are typical shipping & processing times?

Order processing time is typically 3-5 business days. 

Delivery times are usually 5-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Paragon Outdoor products are NOT eligible for any returns. 

Damaged/Defective pieces in transit will be replaced.

NO REFUNDS for Paragon Outdoor Products



Lanbo:

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyer’s Remorse: Returns are accepted up until 30 days of purchase must be unused and in original packaging. Customers will be responsible to pay the return shipping. Initial shipping costs will be deducted from customer refund. 

Damaged in transit: Lanbo will send you replacement parts or a replacement within 14 days receipt.

 

Defective Items: Lanbo will send you replacement parts or a replacement within 14 days of receipt.

 No return for credit after 30 days. 



ArteFlame:

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyers Remorse: Returns are accepted up until 14 days of purchase must be unused and in original packaging. Customers will be responsible to pay the return shipping. Initial shipping costs will be deducted from customer refund. 

Damaged in transit: ArteFlame will send you replacement parts or a replacement within 14 days receipt. Images/video must be provided in order to verify the item is damaged/defective. 

Defective Items: ArteFlame will send you replacement parts or a replacement within 14 days of receipt. Images/video must be provided in order to verify the item is damaged/defective. 

No return for credit after 14 days. 

 

Chicago Brick Oven:

What are typical shipping & processing times?

Oven orders are processed within 2 to 5 business days of ordering. 

Parts take between 3 to 14 business days to process, while accessories typically ship the next business day.

Delivery times are from 3-14  business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Because each Chicago Brick Oven is custom-built, ALL OVEN SALES ARE FINAL (NO RETURNS)

We do accept returns on cooking accessories and parts within 30 days of the customer's receipt.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Once your cooking accessories or parts return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within five (5) business days depending on your bank's operating guidelines.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@chicagobrickoven.com and send your item to: 1020 Davey Rd, Woodridge Illinois US 60517.

Shipping

To return your cooking accessories or parts, you should mail your item(s) to: 1020 Davey Rd, Woodridge Illinois US 60517. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.



Dometic:

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

 

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyer's remorse: Item must be unused and in it's original packaging. Customer will be responsible for return shipping. The package will assessed upon receipt. If it's in acceptable condition, the customer will receive a refund The initial shipment cost will be deducted from the refund.

Damages on shipping are on a case by case basis. Make note of any damages on the delivery receipt in order to get a replacement piece or unit if warranted.

Defective items will be replaced. 

 

Kings Bottle:

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyer’s Remorse: If the item is received in good condition, but you change your mind and would like a full refund of the item price (freight excluded), the item must be returned within thirty days from the date the merchandise was received. However, you will be responsible for the return shipping.

Any damaged/defective products caused by our carrier during the transportation, we will offer a discount on the defective units or replace them with a new unit.

If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 20% restocking fee. Product and packaging must be in its original packaging. Damaged items after 30 days can not be returned.

 

Summerset

What are typical shipping & processing times?

Order processing time is 1-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

If a unit is not in stock, it will have a unique lead time depending on SKU.

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyers Remorse: No buyer's remorse returns.

Damaged in transit: Do NOT ACCEPT the product if it's delivered with obvious damage. If you receive it with concealed damage, it will be handled on a case by case basis. 

Defective Items: Manufacturers defects will be handled according to Summerset's product warranty.. 

No Returns.

 

Capital

What are typical shipping & processing times?

Order processing time is 1-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

If a unit is not in stock, it will have a unique lead time depending on SKU.

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyers Remorse: No buyer's remorse returns.

Damaged in transit: Do NOT ACCEPT the product if it's delivered with obvious damage. If you receive it with concealed damage, it will be handled on a case by case basis. 

Defective Items: Manufacturers defects will be handled according to Capital's product warranty.

No Returns.

 

Vision Grills

What are typical shipping & processing times?

Order processing time is 2-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

What are the return policies for buyer's remorse, damaged in transit, and defective items?

Buyer's remorse: Unit must be unused and in it's original packaging. Customer will be responsible for return shipping. Initial shipment cost will be deducted from refund. 

Damages during delivery: Do not accept the delivery, or take images of damages and make note the delivery receipt. Vision Grills will send a replacement unit

Defective items: defective items ill be replaced.

No returns after 30 days.